Mission Statement
- To conduct all dealings with honesty, integrity and utmost good faith and uphold the principles of Insurance as set out by the Irish Insurance Institute.
- To comply with all laws relating to insurance and advise policyholders to do likewise.
- Provide policyholders with a highest standard of service and assist them in overcoming their loss/damage without delay.
- To give policyholders the best advice, information and facts available regarding their policy and claims issues.
- Where a policyholder has a broker or other insurance intermediary, we will keep them updated on the progress of a claim and advise them of any key developments.
- To ensure policyholders obtain their proper entitlement under the terms and conditions of their policy and advise correctly on procedures to deal with uninsured losses.
- Where disputes arise regarding liability or quantum, we will endeavour to protect our clients’ interests within the ethics of insurance principles and law.
- To give policyholders the full benefit of our Loss Assessing expertise and experience in dealing with their claim on their behalf.
- To recommend competent tradesmen & contractors to policyholders to undertake repairs and replacement.
- To provide a value-for-money service and indicate exactly what clients are being charged for.
- We will comply with European Communities (Insurance Mediation) Regulations 2005.
- We will comply with the Code Of Practice for Public Loss Assessors as laid out by the Central Bank Of Ireland.